Shipping & Packaging

Last updated July 15, 2026

• Careful preparation: Every floral piece is prepared with care and packed to protect its shape, finish, and delicate details in transit.
• Order processing: Most orders require 1–2 business days for preparation before dispatch. During holidays, launches, or periods of high demand, preparation may take longer.
• Shipping origin and carriers: Orders are shipped from San Diego, California, primarily through USPS and FedEx.
• Estimated delivery: Delivery is generally expected within 4–7 business days after shipment. Timing can vary by destination, carrier conditions, weather, incomplete address information, and holiday demand.
• Shipping charges: Available delivery methods and any applicable shipping charge are shown before an order is placed. Delivery estimates are not guarantees.
• Shipping address: Please review the shipping address carefully. If an address needs to be corrected, contact us as soon as possible; changes may not be possible after dispatch.
• Packaging: Products are secured with protective materials selected for the flower type. Some stems may be gently curved or arranged to fit safely inside the parcel and can be reshaped after opening. Vases and display props are not included unless a product page explicitly says otherwise.
• Damaged, missing, or incorrect parcels: Email customerservice@evelea.info as soon as possible with the order number, photos of the item, and photos of the exterior packaging. We will review the issue and explain the available replacement or refund options.

Questions about a delivery? Contact us before ordering if an event date or special deadline is important.