Our Returns and Refund Policy

Last updated July 15, 2026

• If an item arrives damaged, defective, missing, or incorrect, we will review the issue and offer an appropriate refund or replacement.
• For any other return, notify us within 14 calendar days after receiving your order.
• All returned items must be unused, unaltered, and in their original condition with the original packaging. If these criteria are not met, a refund may not be issued.
• Personalized, customized, made-to-order, used, altered, and clearly marked final-sale products may not be returned unless they arrive defective or incorrect.
• Buyers are responsible for return shipping costs, and original shipping charges are not refundable, unless the return is caused by a verified product defect, damage, missing or incorrect item, or an error on our part.
• Refunds are issued after we receive and inspect the returned product. Approved refunds are sent to the original payment method.
• Please verify the delivery address before placing an order. We cannot guarantee recovery or replacement when a parcel is delivered to an address supplied incorrectly by the buyer.
• Please do not send items back before contacting us and receiving return approval. Items sent without approval may not be accepted.

Before sending an item back, email customerservice@evelea.info with your order number and reason for the return. For damaged, defective, missing, or incorrect items, please include clear photos of the item and packaging when possible. We will provide approval and the correct return address.